About this role
Product Support Analyst at Direct Travel. Location: Mumbai, Maharashtra, India. Role: managing inquiries, documenting cases, resolving issues Requirements: 1-2 years travel operations experience, proficiency with GDS (Sabre/Amadeus) or willingness to learn, Concur experience preferred, Freshdesk support experience, advanced Microsoft Office skills, strong communication and problem-solving. Category: Customer Service Seniority: Entry Level Tools: Freshdesk, Concur Online Booking Tool, Global Distribution System (GDS), Sabre, Amadeus, Microsoft Word, Microsoft Excel, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English