About this role
Customer Support Analyst - Tripstax at Direct Travel. Location: Mumbai, Maharashtra, India. Role: resolving tickets, triaging tickets, creating articles Requirements: Provide customer service using Jira and Confluence, triage and resolve support tickets within SLAs, basic SQL scripting, strong verbal/written communication, and willingness to work 24/7 rotational shifts. Category: Customer Service Seniority: Entry Level Tools: Jira, Confluence, SQL Commitment: Full Time Workplace: Onsite Languages: English