About this role
Senior Analyst Global WFM at Hinduja Global Solutions Ltd. Location: Bangalore, Karnataka, India. Role: monitoring queues, publishing reports, coordinating stakeholders Requirements: 1–2 years WFM/real-time or contact center experience; graduation and above; proficiency in Microsoft Excel, WFM tools (NICE IEX, Aspect, Verint) and ACD (Avaya/CMS); strong communication and analytical skills. Category: Business Operations Seniority: Entry Level Tools: Microsoft Excel, NICE IEX, Aspect, Verint, Avaya/CMS Commitment: Full Time Workplace: Onsite Languages: English