About this role
IT Service Desk Manager at Hinduja Global Solutions Ltd. Location: Cape Town, Western Cape, South Africa. Role: leading teams, managing escalations, improving processes Requirements: Proven service desk leadership, hands-on escalation handling, ITSM and ITIL knowledge, Microsoft ecosystem and networking fundamentals, documentation and stakeholder skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft Office 365, Azure AD, Microsoft SharePoint, HaloITSM, TCP/IP, DNS, DHCP, LAN/WAN, VPN, Power BI, VoIP, SIP, UCaaS, MFA, ISO27001 Commitment: Full Time Workplace: Onsite Languages: English