About this role
Team Leader at Hinduja Global Solutions Ltd. Location: Lahug, Cebu, Philippines. Role: leading team, managing operations, coaching agents Requirements: 3+ years supervisory experience in call center/team leader role, prior night-shift BPO experience, knowledge of CS metrics, proficiency with Microsoft Office and CRM/Five9; bachelor's degree preferred. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, CRM, Five9 Commitment: Full Time Workplace: Onsite Languages: English