About this role
Service Desk Analyst-KL at Acora. Location: Kuala Lumpur, Kuala Lumpur Federal Territory, Malaysia. Role: handling incidents, providing support, escalating issues Requirements: Provide first-line technical support using ITIL practices for Microsoft OS, Active Directory/Entra ID, Microsoft 365 and Azure; strong communication, problem-solving, and customer service skills required. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Windows, Windows Server, Active Directory, Entra ID, Microsoft 365, Azure Commitment: Full Time Workplace: Onsite Languages: English