About this role
Manager, CX Programs at Avalara. Location: United States. Role: leading programs, coaching team, defining KPIs Requirements: Bachelor's degree, 7+ years program/project management in customer operations or SaaS, 3+ years people management, experience with business continuity/compliance programs, applied AI/LLMs and automation, strong analytics and communication. Category: Project and Program Management Seniority: Senior Level Tools: LLMs, AI, automation platforms, project management tools, BI tools Commitment: Full Time Workplace: Remote Languages: English