About this role
Service Quality, Access and Procedures Officer (39838) at Intelcia Shared Services. Location: Lisbon, Lisbon, Portugal. Role: managing access, monitoring slas, updating procedures Requirements: 5+ years experience in operational service platforms or transformation programs; knowledge of KPI definition, client relationship management, documentation/procedure governance and data governance; banking process knowledge valued; fluent English; French a plus. Category: Quality Assurance Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English, French, Portuguese