About this role
Assoc Mgr-WFM Management at Sutherland. Location: Taguig, National Capital Region, Philippines. Role: monitoring queues, leading team, publishing reports Requirements: 8–10 years contact center/WFM experience, 2+ years managing RTA/WFM teams. Hands-on with Genesys and IEX/NICE WFM, advanced Excel, strong analytical, communication, and stakeholder management skills; able to work 24/7 rotational shifts and onsite. Category: Project and Program Management Seniority: Senior Level Tools: Genesys, IEX, NICE WFM, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English