About this role
Customer Success Engineer Tier 2 at Ideagen. Location: Clark Freeport Zone, Pampanga, Philippines. Role: troubleshooting issues, analyzing problems, updating documentation Requirements: 3+ years technical support experience; advanced troubleshooting, root-cause analysis, clear customer communication, and knowledge documentation; experience with company-specific tools and willingness to use AI. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English