About this role
Team Lead - Customer Success at Ideagen. Location: Hyderabad, Telangana, India. Role: leading team, managing shifts, resolving incidents Requirements: 8+ years in customer support within SaaS/technology, 3+ years team lead experience, experience managing teams of 10+, product and technical troubleshooting knowledge, strong communication, and experience with Zendesk/Intercom/Jira/Salesforce Service Cloud. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Intercom, Jira, Salesforce Service Cloud Commitment: Full Time Workplace: Onsite Languages: English