About this role
Service Desk Engineer at Rfa-2. Location: New York, New York, United States. Role: resolving incidents, supporting endpoints, maintaining documentation Requirements: 2+ years service-desk/MSP experience; strong Microsoft 365, Entra ID, Intune, endpoint and security knowledge; ITSM and ITIL familiarity; strong communication and troubleshooting skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Entra ID, Intune, Microsoft Defender, Microsoft Teams, Microsoft SharePoint Online, Exchange Online, Active Directory, Windows 11, macOS, iOS, Android, Azure, AWS, VDI, VPN, ConnectWise, ServiceNow, HaloPSA, Autotask, PowerShell, Python, Microsoft Copilot, ChatGPT Commitment: Full Time Workplace: Onsite Languages: English