About this role
Senior Director, Service Delivery & Support, AirDial at Ooma. Location: United States. Role: leading deployments, managing support, building processes Requirements: 12+ years telecom/technical operations experience with 8+ years leading implementation/support teams and 5+ years managing managers; deep POTS/VoIP/SIP/UCaaS knowledge, SLA-driven support, KPI/forecasting, and AI-enabled operational experience. Category: Project and Program Management Seniority: Senior Level Tools: POTS, VoIP, SIP, UCaaS, LTE, 4G, 5G, CRM Certifications: pmp, itil Commitment: Full Time Workplace: Remote Languages: English