About this role
Customer Support Representative at Ooma. Location: Boca Raton, Florida, United States. Role: troubleshooting VoIP, handling tickets, diagnosing networks Requirements: Provide front-line technical support in a high-volume VoIP contact center, troubleshoot VoIP/network/router issues, handle inbound calls and support tickets, use CRM tools (Freshdesk preferred), and communicate clearly. Category: Customer Service Seniority: Entry Level Tools: Freshdesk, CRM, VoIP, AI Commitment: Full Time Workplace: Onsite Languages: English