About this role
Customer Service Supervisor at Concord Servicing. Location: Scottsdale, Arizona, United States. Role: supervising team, monitoring metrics, coaching staff Requirements: 3–5 years contact center customer service experience with 1–2 years supervisory experience; familiarity with AI tools; experience in financial services preferred; strong security, communication, and leadership skills. Category: Customer Service Seniority: Mid Level Tools: AI tools, contact center platforms, CRM systems, reporting tools, workforce management software Commitment: Full Time Workplace: Onsite Languages: English