About this role
Real-Time Operations Senior Business Analyst at Intuit. Location: San Diego, California, United States. Role: analyzing performance, identifying risks, driving improvements Requirements: 5+ years contact center operations experience, knowledge of queue management systems (e.g., Amazon Connect, Grafana), KPI expertise, strong analytics and communication skills, ability to use AI for analysis, and schedule flexibility including weekends/holidays. Category: Information Technology Seniority: Senior Level Tools: Amazon Connect, Grafana, AI Commitment: Full Time Workplace: Onsite Languages: English