About this role
Associate Technical Support Engineer at Dragos. Location: United States. Role: triaging cases, troubleshooting issues, documenting cases Requirements: 1-3 years technical support or IT experience; familiarity with Linux command line and networking; strong communication, troubleshooting, and customer-facing skills; comfortable using AI tools; participates in weekend on-call rotation. Category: Customer Service Seniority: Entry Level Tools: Linux, Knowledge-Centered Service (KCS) Commitment: Full Time Workplace: Remote Languages: English