About this role
Technical Customer Support Specialist at Nestmed. Location: Vancouver or British Columbia or Canada. Role: serving users, troubleshooting issues, triaging tickets Requirements: 3+ years in technical customer support (healthtech/SaaS preferred); strong troubleshooting, root-cause analysis, ticket triage, ability to translate user feedback, familiarity with clinical workflows and EHR/EMR systems, excellent written/verbal communication. Category: Customer Service Seniority: Mid Level Tools: Zendesk, EHR, EMR Commitment: Full Time Workplace: Remote Languages: English