About this role
Manager, Customer Support at Nestmed. Location: United States. Role: managing team, developing playbooks, escalating tickets Requirements: 5+ years in customer/technical support with 2+ years managing support teams in healthtech; strong L2 technical troubleshooting, process development, Zendesk experience, and clinical/home-health familiarity. Category: Customer Service Seniority: Senior Level Tools: Zendesk, EHR/EMR Commitment: Full Time Workplace: Remote Languages: English