About this role
Our Greenhouse facility in Ontario NY is currently seeking a Site Engineer to join our Information Technology team. The essential function of the Site Engineer is to provide IT support for business operations at his or her home site and beyond. This role ensures that the local and remote business systems remain online and running optimally, and that the company’s end-users can accomplish any business computing tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide support using remote control software over the phone at multiple facilities and/or in-person, hands-on help at the desktop level.