About this role
Job summary
The Practice Manager oversees day-to-day healthcare operations, ensuring efficient clinics, patient access, and resource management within custodial settings. They maintain compliance with CQC and NHS standards, manage staff onboarding and training, and foster a professional, inclusive culture. The role also includes financial oversight, accurate record-keeping, and reporting to support operational performance and continuous improvement.
Main duties of the job
Main Responsibilities
Operational Management Coordinate patient access, clinics, appointments, room use, stock, and maintain accurate records and KPIs.
Governance & Compliance Ensure adherence to CQC standards, NHS frameworks, and organisational policies; support audits and inspections; maintain high-quality healthcare records.
People Management Oversee staff onboarding, training compliance, and promote a professional, inclusive, and supportive workplace culture.
Financial & Resource Management Support payroll processes and manage procurement of medical and non-medical supplies.
Clinical & Information Support Ensure secure handling of medical records, use SystmOne for workflows, and produce reports on performance and key indicators.
About us
Oakhill Secure Training Centre
Oakhill Secure Training Centre is operated by G4S Care and Justice Services. The centre provides accommodation across three blocks for up to 80 children (male and female) aged 12 to 17 years who are serving a custodial sentence or who are remanded to custody by the courts. Children are not permitted to leave the centre and they have all their healthcare; educational and religious needs met within the centre.
Job description Job responsibilities
Operational Management
Coordinate patient access, appointment systems, clinics, and healthcare pathways within custodial constraintsManage room utilisation and oversee stock controlMaintain accurate site records and Key Performance Indicators (KPIs).Governance, Quality and Compliance
Ensure compliance with CQC Fundamental Standards, NHS England Frameworks, and DrPA policiesMaintain high standards of healthcare record-keeping, data quality, and information governanceParticipate in CQC inspections and internal audits, ensuring all required evidence is prepared and accessibleSupport the achievement of site KPIs through operational efficiency and compliance with CQC and NHS quality standards, including timely clinic delivery and accurate performance reportingUse SystmOne to support clinical/admin workflows, including appointments, correspondence, coding and reportingPrepare agendas, attend meetings, and take comprehensive minutes, ensuring actions and follow-ups are accurately documented and trackedEnsure databases are kept up to date in line with organisational procedures and data protection requirements.People Management
Oversee staff onboarding processes and training compliancePromote equality, diversity, and inclusion across all practice operationsFoster a culture of professionalism, inclusivity, and continuous improvement.Financial & Resource Management
Liase with the finance team to support payroll submissionsAssist with the procurement of medical and non-medical supplies in accordance with company policy.Clinical Support Coordination
Ensure the secure handling of medical records and data in line with GDPR and Caldicott principles.Information Management and Reporting
Produce and provide reports on activity levels, performance, and key indicators for senior management and commissioners.General Information
The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.
Benefits
Pension salary scheme availableEmployee Assistance Programme (EAP): confidential 24/7 supportAccess to perks at workPlease note - in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.
Person Specification
Experience Essential
Excellent organisational, communication, and problem-solving skills Confidence in using clinical and administrative systems (e.g. SystmOne) Ability to maintain confidentiality and professional boundaries within a secure environment.
Desirable
Experience within a secure healthcare setting Knowledge of NHS commissioning processes and clinical governanc
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name DoctorPA Secure LTD
Address Oakhill Secure Training Centre
Chalgrove Fld, Oakhill,
Milton Keynes
Surrey
MK5 6FU
Employer's website https://www.drpasecure.co.uk/ (Opens in a new tab)