About this role
Are you ready to step into a role where you shape how TechOps and Internal IT teams deliver reliability &automation at scale? Are you an experienced infrastructure leader who enjoys combining hands-on technical work with team leadership in complex, high-availability environments? Do you thrive when systems must stay resilient, secure, and continuously availableand where operational excellence truly matters? As Infrastructure & Operations Lead, you will be responsible for the operational leadership, coordination, and delivery of TechOps and Internal IT activities. You will ensure service continuity, infrastructure reliability, and execution excellence across production systems while guiding a team of system and infrastructure engineers as well as internal IT engineers. This is a hands-on leadership role where you will contribute technically while also driving operational maturity, alignment, and continuous improvement across the organisation. RoleOperational leadership & delivery Lead day-to-day operations across TechOps and Internal IT teams Coordinate priorities, workload, and execution of infrastructure initiatives Ensure service continuity, incident/problem management, and escalation handling Oversee internal IT services, including workplace IT and user support Drive operational quality, reporting, audit readiness, and continuous improvement Create clarity, structure, and alignment across teams and stakeholders Infrastructure & platform operations Contribute hands-on to production infrastructure operations and evolution Manage highly available Linux-based infrastructures across datacenters Oversee virtualization, containerization, and private cloud platforms Ensure infrastructure reliability, resilience, and stability DNS & core platform services Operate and support large-scale authoritative DNS environments Maintain registry and backend systems (Java, Python, PostgreSQL, RabbitMQ) Ensure availability, performance, scalability, and security of core services Automation, monitoring & observability Drive Infrastructure as Code and automation (Terraform, Ansible) Improve CI/CD practices for infrastructure workflows Strengthen monitoring and observability (Prometheus, Grafana, ELK) Improve alerting, visibility, and operational insights Networking, database & security operations Support networking and distributed systems (routing, firewalls, anycast) Oversee PostgreSQL environments in collaboration with DBA providers Ensure compliance with security standards, architecture principles, and best practices Maintain backup, identity management, and operational security controls Collaboration & continuous improvement Collaborate across infrastructure, engineering, security, and architecture teams Foster accountability, knowledge sharing, and operational maturity Improve processes, documentation, and governance Stay up to date with modern infrastructure and DevOps practices Profile Experience 8+ years in IT infrastructure, TechOps, or systems engineering Proven experience leading technical operations teams in production environments Strong background in incident management and service continuity Experience in DNS or registry environments is a plus Technical skills Strong Linux (RHEL-based) administration and infrastructure expertise Solid understanding of DNS, networking, distributed systems, and security Experience with VMware, Docker, Kubernetes, or OpenStack Strong background in automation, IaC, CI/CD, and scripting Experience with observability tools (Prometheus, Grafana, ELK) Familiarity with PostgreSQL environments and DBA collaboration Soft skills Strong leadership and team coordination skills Ability to bring structure, clarity, and accountability Strong communication and stakeholder management abilities Calm and effective under incident pressure Pragmatic, service-oriented mindset Fluent in English