About this role
The Analytics Platform Team is looking for a Lead System/Data Engineer who can implement the technology roadmap in coherence with the asks from business and evolve our Platforms into cutting edge technology offerings in the industry. You will work with an energetic and talented team of engineers to own and iteratively build one or more of our platform services, while partnering with architects and Product Managers from our many Products who will directly consume your work. You will be building scalable and reliable distributed systems that are milli-second efficient, always available and working at internet scale. The primary focus will be on choosing optimal solutions to use for these purposes, then maintaining, implementing, and monitoring them. All our Data Engineers wield end-to-end ownership of their platform services - from design, to development and testing, to deployment, and all the way to nurturing the systems in production. The future includes not only new business problems to add into the mix and new levels of scale to achieve, but also the overall technology vision of the Freshworks Platform as a whole related to not just how we build but also who we build for.
Responsibilities
Independently able to Design, Develop, and Maintain data intensive applications
Implementing ETL pipelines to bring data from distributed data sources
Responsible for availability, scalability, reliability, and performance of the big data system
Ensure 99.99% availability and 99.999% uptime of your production systems
Plan and execute goals, proven track record
Strong opinions on engineering best practices
Assist Product Owners with planning and roadmaps
Leads will communicate and coordinate with other teams across Freshworks
Mentoring other engineers in the team
Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel
Experience in building big data ETL data pipelines and Streaming applications using Spark (PySpark), Kafka and other big data frameworks.
Experience in Data Warehousing, and OLAP databases like Snowflake, Redshift, and Lakehouse architectures
Strong SQL expertise, data modeling, optimizing complex joins and database concepts
Strong programming development experience in languages like Python and Java.
Extensive experience building and operating scalable, fault-tolerant, distributed systems in the area of large scale data intensive applications.
Experience with Infra Scaling and Cost Optimizations
Strong documentation skills — translate product requirements into feasible high-level design documents with technical implementation descriptions
Strong track record with handling Production workloads and troubleshooting challenging issues
Cloud/SaaS experience
Strong analytical and problem solving skills
Minimum of 8 years relevant experience
Experience in Analytics and Business Intelligence domain is a plus
Knowledge of Snowflake, Databricks, Apache Kafka, Apache Flink, Query Engines (Trino, Presto), Apache Airflow etc. is a plus
Experience influencing product roadmaps by demonstrating the art of the possible through exploration and POCs
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.