About this role
We are looking for an experienced Renewal Account Manager to join our Data Quality business. In this critical role, you will retain and expand a large portfolio of existing customers through the management of annual software license renewals. You will be the primary contact for renewal strategy, commercial discussions, customer satisfaction, and ensuring a seamless experience across the renewal cycle.
You will work with Account Managers, Customer Success Sales Leaders, and Technical Support. Your collaborative efforts will focus on resolving issues, safeguarding renewals, identifying growth opportunities, and ensuring our customers continue to derive the full value of their Experian solutions. We ask that you have commercial acumen, experience establishing communication and engagement with prospects capability, contract management, and a proactive mindset.
You will suit a motivated professional with renewal or account management experience, commercial capability, and confidence operating in a SaaS sales environment.
What you'll need to bring to the role & Experian
Experience in renewals, account management, inside sales or customer success or in a similar revenue retention roleAdvantageous experience managing contract lifecycle, including draft amendments, validating terms, navigating approvals and ensuring compliance.Experience with commercial drivers, pricing structures, and customer value propositionsAdvantageous: experience in financial analysis, forecasting, margin review or modelling to support commercial decision-making.Experience in technologies such as Salesforce CRM, Power BI and Microsoft Excel.Negotiation and influencing skills with the ability to run renewal cycles end to end.High attention to detail and disciplined CRM and pipeline managementAbility to manage competing deadlines and maintain a proactive, organised approachA commitment to becoming a product expert and trusted advisorResilience, curiosity, and a continuous improvement mindset
Work that matters - What you'll be doing
Lead the renewal pipeline and deliver monthly and quarterly targetsCreate timely and accurate commercial conversations to retain and protect customer revenueMaintain an understanding of Experian products to qualify, position value, and guide renewal decisionsIdentify cross sell and upsell opportunities within the existing customer basePartner with Account Managers on strategic accounts, including customer meetings and road visits where requiredActively participate in Sales Training Workshops and regular performance discussionsChampion a strong customer centric culture, ensuring all actions align with regulatory and compliance requirementsMaintain accurate records, forecasts, and deal status updates within CRM systemsCollaborate cross functionally to resolve customer issues and ensure a smooth renewal experience Qualifications
Minimum 3 years' experience in renewals, account management, or subscription‑based contract management, within SaaS, technology, or enterprise services.You will manage a portfolio of renewal contracts end‑to‑end, including quoting, forecasting, risk identification, and customer engagement within defined renewal timelines.Solid commercial understanding, including experience working with pricing models, usage data, uplift calculations, and identifying opportunities to retain or grow existing revenue.Customer relationship experience establishing communication and engagement with prospects, with experience engaging Procurement, Technology, and important partners to support renewal discussions and resolve issues.Experience reviewing and negotiating commercial terms, including renewal clauses, discounts, service usage thresholds, and exception handling with our teams (Sales, Legal, Finance).Operational thoughtfulness, including accurate CRM management, documentation standards, pipeline hygiene, Experience prioritizing sales opportunities based on ICPExperience maintaining an organized and up-to-date pipeline of opportunities.
Benefits/Perks:
Novated Leasing & Salary PackagingGreat compensation package and bonus / commission planCore benefits including Experian shares discount and wellness programFlexible work environment, hybrid modelFlexible time off including volunteer time off, personal leaves and paid holidays17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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