About this role
Responsibilities:
• accepting and processing home appliance orders from our retail partners (B2B); • direct contact with our partners via mail and/or phone; • checking the ability to deliver, possibly offering alternative solutions and product advice; • creation of offers in coordination with the sales force; • clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments; • capture home appliance returns based on defined policies; • delivering input to continuous improvement and potential enhancements of processes and solutions;
Requirements:
• min. C1 level of German language and communicative level of English language; • relevant work experience (about 2 years) in a customer care area; • good MS-Office skills and already first experience and skills in SAP (nice to have); • team player able to work in cross cultural team; • proactive approach and improvement-focused attitude.