About this role
We’re hiring a Senior AP Analyst who thrives in complex, fast-paced environments and takes ownership of resolving issues end-to-end. You’ll go beyond processing invoices — acting as a problem-solver, business partner, and quality champion across the invoice-to-pay lifecycle.
What You’ll Do
Process PO and Non-PO invoices with high accuracy and within SLAProactively resolve missing PO, insufficient funds, pricing mismatches, and approval delaysOwn complex cases end-to-end, coordinating with business, procurement, FP&A, and vendorsPartner with business teams to unblock approvals and prevent agingSupport global payment cycles and assist with wire return investigationsEnsure tax compliance documentation (W8/W9) and audit readinessIdentify recurring issues and contribute to root cause analysis and process improvementsAct as a subject matter expert for AP tools (ERP, OCR, ticketing systems, portals)Support month-end close activities and audit requestsContribute to AP metrics, reporting, and continuous improvement initiatives 6–9+ years of AP experience in a mid-to-large global organizationStrong understanding of PO lifecycle, 2-way / 3-way match, and accrual conceptsExperience with ERPs (NetSuite preferred) and invoice automation toolsStrong stakeholder communication and follow-up skillsProven ability to manage high volumes with accuracy and ownershipProcess improvement mindset and strong attention to detail At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.