About this role
We are looking for a Full Stack AI Engineer to build intelligent, scalable, and user-centric product experiences across our B2B SaaS platform. In this role, you will work across the stack frontend, backend, and AI/ML-powered services to ship features that embed intelligence directly into workflows.
You will have a primary area of strength (frontend or backend) while being comfortable contributing across layers as needed. This role is ideal for engineers who enjoy turning data and models into real product outcomes, not just experiments.
What You’ll Do
Design, build, and maintain end-to-end product features across frontend, backend, and AI servicesDevelop AI-powered capabilities such as recommendations, automation, summarization, classification, or decision supportIntegrate LLMs and ML models into production systems with attention to performance, reliability, and costBuild and consume well-designed APIs and services that support scalable AI workflowsCollaborate closely with Product Managers, Designers, and Data/ML partners to translate business problems into technical solutionsEnsure high code quality through testing, reviews, and adherence to engineering best practicesDebug and resolve complex issues across the stack, including data, model behavior, and user experienceContribute to improving engineering standards, tooling, and developer experience within the teamPlease note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday).
What You’ll Bring
Core Engineering Skills
5–8 years of professional software engineering experienceStrong experience in full stack development, with depth in both:Frontend: React, TypeScript, modern UI frameworks, orBackend: Java, Python, Node.js, REST/gRPC, distributed systemsSolid understanding of system design, data models, and API contractsExperience working with cloud platforms (AWS, GCP, or Azure)AI / ML Capabilities
Hands-on experience integrating AI/ML models into production applicationsPractical experience with LLMs (e.g., prompt engineering, RAG patterns, evaluation, cost/performance tradeoffs)Familiarity with ML concepts such as embeddings, classification, ranking, or prediction (deep research background not required)Experience working with data pipelines, feature stores, or vector databases is a plus
Collaboration & Mindset
Product-oriented mindset focused on user impact, not just technical eleganceComfortable operating in ambiguous problem spaces and iterating toward solutionsStrong communication skills and ability to work effectively in cross-functional teamsWillingness to learn and adapt as AI technologies and product needs evolve
What Success Looks Like
Independently delivers complex features with minimal supervisionOwns components or services end-to-end, from design to production supportMakes sound technical decisions balancing speed, quality, and scalabilityActively contributes to team discussions, design reviews, and code reviewsRaises the bar on engineering quality without needing to be a people manager
Nice to Have
Experience in B2B SaaS products with scale (multi-tenant, enterprise, or global users)Exposure to observability, model monitoring, and AI safety/guardrailsExperience working in agile product teams shipping frequently to production The annual base salary range for this position is $216,000 - $283,000.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.