About this role
2nd Line Support Engineer- Permanent at Focus Group. Location: Birmingham, England, United Kingdom. Role: owning cases, troubleshooting issues, maintaining records Requirements: Experience supporting Windows desktop and server environments, Microsoft 365/Outlook/Exchange troubleshooting, Active Directory and networking knowledge, strong troubleshooting and communication skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Outlook, Exchange, Windows, Windows Server, Active Directory, Group Policy, DNS, Cisco, Fortinet, Mac OS, Linux, Veeam, VoIP, SQL Commitment: Full Time Workplace: Hybrid Languages: English