About this role
Telecom Engineer at Mydayforce. Location: Philippines. Role: configuring platforms, troubleshooting issues, analyzing performance Requirements: 3+ years CCaaS experience (Genesys, NICE, Amazon Connect, Five9, Google CCAI, Twilio), IVR/routing configuration, REST/webhooks integrations, cloud architectures, ITIL experience, bachelor's in CS/IT or equivalent, English required. Category: Information Technology Seniority: Mid Level Tools: Genesys Cloud, NICE CXone, Amazon Connect, Five9, Google CCAI, Twilio, AWS, REST, webhooks, ITIL Certifications: ccaas/cloud platform, federal government security clearance Commitment: Full Time Workplace: Onsite Languages: English