About this role
Systems Engineer at Thrive. Location: Austin, Texas, United States. Role: triaging issues, troubleshooting incidents, documenting actions Requirements: 2+ years help desk/service desk experience; proficiency with ticketing, remote support/RMM tools, Windows/macOS, Microsoft 365, Active Directory/Entra, basic networking, strong communication and troubleshooting skills. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Kaseya, Ninja, RMM, Windows 10, Windows 11, macOS, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Active Directory, Entra, TCP/IP, DNS, DHCP Certifications: comptia a+, comptia network+, ms-900, itil v4 Commitment: Full Time Workplace: Remote Languages: English