About this role
Systems Engineer at Thrive. Location: Holland, Michigan, United States. Role: troubleshooting incidents, managing tickets, communicating customers Requirements: 2–3 years help desk/IT support experience; familiarity with ticketing systems, remote support/RMM tools; Windows, macOS, Microsoft 365, Active Directory/Entra, basic networking (TCP/IP, DNS, DHCP); strong communication skills. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Kaseya, Ninja, RMM, Microsoft 365, Windows 10, Windows 11, macOS, Active Directory, Entra, Office, Outlook, Teams, OneDrive, TCP/IP, DNS, DHCP Certifications: comptia a+, comptia network+, microsoft 365 fundamentals (ms-900), itil v4 Commitment: Full Time Workplace: Onsite Languages: English