About this role
Systems Engineer at Thrive. Location: London, England, United Kingdom. Role: troubleshooting systems, documenting tickets, managing incidents Requirements: 2+ years IT support experience in a help desk/service desk; experience with ServiceNow, Kaseya, Ninja, RMM; proficiency supporting Windows, macOS, Microsoft 365, Active Directory/Entra; networking fundamentals (TCP/IP, DNS, DHCP); strong communication and customer-service skills; availability for after-hours/on-call. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Kaseya, Ninja, RMM, Windows 10/11, macOS, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft Office, Active Directory/Entra, TCP/IP, DNS, DHCP Certifications: comptia a+, comptia network+, microsoft 365 fundamentals (ms-900), itil foundation (v4) Commitment: Full Time Workplace: Remote Languages: English