About this role
Job summary
We are on the hunt for adynamic and friendly individual to be the first point of contact for our patients and medical professionals. If you're an organised multitasker with a passion for helping people, this is the perfect role for you!
Please note that this is an ongoing vacancy, and applications will be reviewed on a rolling basis.
The role will require flexibility within working hours as well as location across two of our surgeries at St Chads and Somerton House
A range of hours are available.
Come and join our team to make a real difference in your community!
Main duties of the job
Key Responsibilities:
Be the welcoming face of our practice, greeting and checking in patients.
Coordinate with doctors and staff to keep appointments running smoothly.
Maintain patient records and manage appointments with precision and care.
Support with vital admin tasks.
Ready to make an impact? Join us and be part of a team that makes a difference every day
About us
We are a large practice (circa 19000 patient population) based in the heart of the B&NES countryside. We have a large multidisciplinary team, supported by a range of clinical modalities including nursing, a pharmacy team, physiotherapy and home visiting practitioner.
Job description Job responsibilities
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items listed below. Duties may be varied from time to time under the direction of the lead receptionist or member of the management team dependent on current and evolving practice workload and staffing levels:
Processing face to face and telephone enquiries and requests for appointments, visits, and telephone consultation, ensuring callers are directed to the appropriate healthcare professional or management or other department as appropriate.
Initiating contact with and responding to requests from patients, other team members and outside agencies.
Exercise care and proper use of telephones and computer systems in normal daily working, maintaining and updating patient information in the practice appointment system.
Processing personal and medical information from the patient in accordance with practice protocols, maintaining confidentiality and recording information appropriately within the clinical systems, such as triage requests, messages, updates on health status, medical information on appointments etc.
Opening up/locking up of the practice premises and maintaining security in accordance with practice protocols.
Checks patients and visitors in when they arrive at the surgery for appointments
Assist patients in the use of the self-check in screen and encourages the increased use of this method of checking in, as appropriate
Pass on urgent information to doctors, nurses and other surgery staff members and also back to patients in an appropriate way
Providing adhoc clerical assistance to other members of the practice team from time to time including using IT software such as Microsoft Word or finding or filing physical documents or patient files..
Handling and storing patient samples brought in at the reception desk in an appropriate way maintaining infection control standards and making sure the samples are suitably labelled with the patients details before the patient leaves.
Keeping own work space, the reception area, waiting room, noticeboards and leaflet dispensers tidy and free from obstruction and clutter.
Attend and participate in any team or whole practice meetings when required. These may be on days you do not normally work, however you will be at times expected to attend and overtime will be paid. Notice for such meetings will be given in advance.
Other duties as requested from time to time.
Person Specification
Experience Essential
Previous experience in a similar role is desirable.
Qualifications Essential
Good general standard of GCSE results A-C
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somer Valley Medical Group
Address Gullock Tyning
Midsomer Norton
Radstock
BA3 2UH
Employer's website https://somervalleymedicalgroup.nhs.uk/ (Opens in a new tab)