About this role
Respond to employee inquiries, offering guidance on HR policies, procedures, and systems, and executing transactions outside the scope of self-service.Complete employee requests, including the creation of written documentation to ensure compliance with regional laws and regulatory requirements.Participate in the planning, approval, establishment, and administration of HR Shared Services (HRSS) related to recruitment, employee lifecycle processes, records management, and organizational changes.Assist in the development and implementation of systems, tools, and processes that enhance the efficiency and quality of HR administration.Follow established process maps and ensure adherence to standardized practices across all HRSS functions.Provide regional support to HR departments, contributing to the continuous improvement of administrative processes and service delivery.Meet or exceed defined service level agreement (SLA) metrics by delivering accurate, consistent, and timely services.Deliver effective support across various HRSS functional areas, ensuring alignment with business needs and stakeholder expectations.Document all inquiries and transactions using the designated ticketing and case management systems.Leverage data insights to monitor service delivery effectiveness and identify opportunities to enhance employee experience.Proactively identify service issues, propose actionable improvements, and support the implementation of changes to optimize HRSS operations.Manage the end-to-end onboarding process for new hires including background checks, documentation, and communication while ensuring a smooth, supportive experience where customer satisfaction remains the top priority. What we are looking for:
2+ years of work experience in HR related rolesExperience in a HR Shared Services Delivery Center environment would be an added advantageAdvanced English LanguageKnowledge of Oracle an added advantageSystematic with the ability to initiate process improvements and challenge current practices and bring the necessary support to its partnersBe passionate and proud of delivering a great customer experience -delighting our employees and manages Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.