About this role
As a Client Technical Support Senior, you will be working independently and within groups, consulting with our clients to realize their project goals, configure the parameters and schedule the services needed to execute the processing and deliver results to the client.
In cooperation with local and remote Experian team members, actively works to provide ongoing data analysis, manage projects, and ensure that client orders are processed accurately and punctually per technical specifications.
Provide technical support, troubleshooting and process execution. Collaborating with internal groups to define process requirements for projects.Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.Analyzing client data to validate accuracy and determine next steps.Entering or altering program logic to start production process or equivalent actions dependent on computing environment used.Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.Monitoring accuracy and completeness of all assigned projects.Communicate status with team members and end users within client expectations.
2+ years experience in a technical processing environment. Technical Bachelor’s degree in progress or complete.Basic programming skills and desire to develop skills within open systems environments.Visual Studio Web, GitHub, SQL, Alteryx and Amazon Web Services skills preferred.Strong PC skills in MS OfficeStrong attention to detail and organizational skillsExcellent problem solving and analytical skillsAbility to communicate fluently in EnglishBasic project management skills This is a permanent remote home-based role in Costa Rica. No relocation available.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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This is a remote position.