Consultant End User Support (Alexandria, EG, 21548) @ All for One Group SE

<p><img src="https://cdn.all-for-one.com/corporate-media/karriere/relaunch-2024/header-stellenanzeigen/working-situation-amr-de-291024.jpg" style="height:100%;width:100%"></p> <p> </p> <p><span style="font-size:16.0px"><b>Standort:</b> Alexandria </span></p> <p><span style="font-size:16.0px"><b>Fachbereich: </b><span contenteditable="false">IT Service &amp; Support</span> </span></p> <p><span style="font-size:16.0px"><b>Karrierelevel:</b> <span contenteditable="false">Graduates &amp; young professionals</span> </span></p> <p> </p> <p><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><strong><span style="font-family:'Arial', sans-serif"><span style="color:#0d0d0d">Consultant Enduser Support </span></span></strong></span></span></p> <p><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><strong> </strong></span></span></p> <p><span style="color:#0d0d0d;font-family:Arial, sans-serif"><span style="font-size:16.0px">What makes your job exciting</span></span>:</p> <ul> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">First point of contact for operational inquiries</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Installation and commissioning of new client hard-/software (for company-owned notebooks, smartphones, tablets and location printers)</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Troubleshooting, diagnosis and fault clearance for hardware and software problems</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Administration of user accounts and authorizations</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Support with updates of device drivers, firmware versions, etc.</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">User management via IDM (Identity Management)</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Operational AP for network requests or problems at the Istanbul location</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Ordering and managing hardware for the Istanbul location</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Documenting support cases and their solutions</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Direct and close cooperation with Group IT, IT &amp; A and other departments on topics where we cannot always provide direct support but can efficiently contribute</span></span></span></span></span></li> </ul> <p> </p> <table class="Table" style="width:1145.0px" cellspacing="0"> <tbody> <tr> <td style="background-color:white;height:36.0px;padding:8.0px 0.0in 8.0px 0.0in"> <p style="text-indent:13.5pt"><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif"><span style="color:#0d0d0d">Your Talents</span></span></span></span></span>:</p> <ul> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Experience in working with a ticket system or in support</span></span></span></span></span></li> <li style="text-align:start"><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">IT and ERP software knowledge</span></span></span></span></span></li> <li style="text-align:start"><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Strong customer orientation and persuasiveness</span></span></span></span></span></li> <li style="text-align:start"><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Good German and good English skills</span></span></span></span></span></li> </ul> <p style="text-indent:27.0pt"> </p> <p><span style="color:#000000;font-family:Arial, sans-serif"><span style="font-size:16.0px">What awaits you:</span></span></p> <ul> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Challenging and varying assignments with world market leaders and hidden champions</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Vast opportunities for building, nurturing and honing your skills through regular knowledge </span></span></span></span></span><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">exchange with our experts </span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Autonomy, flexibility in your daily work</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Extensive opportunities for growth and professional development supported through </span></span></span></span></span><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">our mentoring system and onsite training programs in Germany</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Secure role in a friendly, open-minded, and committed team</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">Attractive salary package; social insurance and private medical insurance</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'72', sans-serif"><span style="color:black">40 hours per week following the Egyptian vacation system, weekend on Friday &amp; Saturday</span></span></span></span></span></li> </ul> <p> </p> <p><span style="font-size:11.0pt"><span style="font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><span style="font-family:'Arial', sans-serif"><span style="color:black">We look forward receiving your <strong>online application!</strong></span></span></span></span></span></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </td> </tr> </tbody> </table>