Summary of Role Purpose: This role sits in the Insight team, within the Customer & Ops practice at KPMG. The team is responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers, in order to drive impact and improve the reputation and efficiency of the Insight function within a business. The Insight team does this through 2 propositions: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Voice of Customer (VoC): Programmes that continuously capture, analyse and act on customer feedback to drive enterprise decision-making. Our role is to design, implement and deliver these programmes</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Insight Transformation: Helping clients leverage AI to transform how they operate and activate insight to improve performance and effectiveness.</li> </ul> Description of the role: This Senior Manager role is critical to both our propositions: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Scaling KPMG’s Customer Insight Transformation proposition by providing market-facing authority to open senior conversations with CMOs / Chief Customer Officers</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">On VoC, leading the design thinking, set up and implementation and running a managed service, ensuring the highest level of client satisfaction in order to secure retention and growth</li> </ul> The successful candidate will have: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Market-facing authority to open senior conversations with CMOs / Chief Customer Officers</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to translate current Customer Insight client delivery into repeatable transformation narratives</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to diagnose client insight maturity</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to lead transformation workshops</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to co-develop compelling ‘Future of Insight’ go-to-market material that amplifies presence and expertise in key sectors</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Credibility typically associated with Heads of Insight</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to own a small portfolio of target accounts</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to support partners in live market opportunities to drive pipeline creation and accelerate adoption of the proposition</li> </ul> Key Responsibilities: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Co-develop go-to-market material for our two key propositions, with reference to the team’s most recent engagements</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Support our leadership team in market conversations</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Diagnose client insight maturity and operating models</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Run insight transformation workshops</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Own a small portfolio of target accounts</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">On live engagements, lead a team of multidisciplinary professionals to deliver high quality insight, data & analytics solutions, including commercially relevant recommendations</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients’ businesses</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Be at the forefront on new technology and innovation within Insight sector, with particular focus on AI – becoming a champion of AI across the team</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Manage project teams, getting the best out of junior colleagues, supporting their development and optimising resourcing across accounts</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Support in running the Insight business as part of a wider customer practice, operational rigour in financial management to ensure strong profitability and accurate budgeting and forecasting</li> </ul> The Person: Skills and experience: The ideal candidate is likely to have a blend of the following skills and experience: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Experience in an insight, data, analytics and/or transformation role</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Familiarity with transforming insight functions</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">A strong commercial mindset, continually seeking opportunities for new and existing account growth and cross sell opportunities</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Sales-minded and opportunity-led: confident leading business development conversations, shaping propositions, and converting senior client conversations into qualified opportunities and pipeline</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">AI first mindset - interest in promoting and coaching colleagues in AI to drive efficiency and improve outputs</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Thorough understanding of the VoC, customer data & insight technology landscape</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to engage and manage senior level stakeholders</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Strong storyteller and workshop facilitator</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to lead teams to identify and deliver high quality insight and data solutions for clients.</li> </ul> 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Senior Manager - Customer Insight Transformation (London) @ KPMG UK LLP

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