About this role
<p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#3498db">Be #InGoodHands with Metrobank!</span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!</span></p> <p style="margin:0.0in 0.0in 9.75pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 9.75pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Position Title: </span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"> Collections Associate (Home)</span></p> <p style="margin:0.0in 0.0in 9.75pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="line-height:normal;background-color:white;margin:0.0in 0.0in 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Job Summary</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt;font-family:Tahoma, sans-serif;color:black">Performs collection activities and skip tracing functions for defaulting borrowers for secured loans (Home Loan and Car Loan accounts). </span></span></li> </ul> <p style="line-height:normal;background-color:white;margin:0.0in 0.0in 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Specific Duties & Responsibilities</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Tahoma, sans-serif">Performs collection call-outs for defaulting clients in the front-end to mid-range buckets</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Tahoma, sans-serif">Performs skip tracing activities (via telephone) to establish updated client contact information</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Tahoma, sans-serif">Handles the transmission of SMS, viber and email follow-ups</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Tahoma, sans-serif">Facilitates the debiting of partial payments from client's settlement account</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Tahoma, sans-serif">Documents collection activities in collection monitoring system</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Tahoma, sans-serif">Attends to collection-related inquiries submitted from other Bank units</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Tahoma, sans-serif">Performs other ad-hoc functions as may be required from time to time</span></li> </ul> <p style="margin:0.0in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Qualifications:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Bachelor’s degree holder; preferably graduate of a business course</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Experience in banking or credit card collections is an advantage</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Good oral and written communication</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Proficient in MS Word, Excel, PowerPoint</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Willing to work overtime (including weekends/holidays) </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Willing to work on shifting schedules</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Willing to work onsite 100%</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Other Details:</span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Rank:</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> Rank and File</span></p> <p style="margin:3.0pt 0.0in 10.0pt;text-align:justify;vertical-align:middle;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#3498db">Unit:</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"> <span style="color:black">Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division</span></span></p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#3498db">Location:</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#222222"> </span><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"> Pasay City</span></p>