Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Fraud Investigation Officer Job Summary <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"> The Fraud Investigation Officer (FIO) shall assist the Fraud Investigation Department Head in the management of fraud loss and the efficient and effective case resolution of fraud related customer complaints. </li> </ul> Specific Duties & Responsibilities <ul> <li style="list-style-type:none"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Investigates fraud incidents to determine root causes and points of failure as well as to establish the validity of fraud related customer claims.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Resolves fraud-related disputes within the prescribed turn-around-time and in compliance with the set policies and procedures or rules set by regulatory bodies.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Collaborates with internal and external parties to provide an effective resolution of customer complaints.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Provides critical judgment when conducting investigation.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Recommends and implements process improvement to improve fraud detection, prevention and recovery.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Establishes good relationship with various Business Units, external anti-fraud working groups for sharing Industry information in managing and preventing fraud.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Prepares and submits accurate and timely reports.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Performs other duties/tasks as assigned.</li> </ul> </li> <li style="line-height:normal">Key Deliverables: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px">Submit accurate and timely completion of case investigation and restitution report.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px"> Provide quality communication with internal & external customers regarding investigation results. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px">Render quality judgement in the review of cases for restitution. </li> </ul> </li> </ul> Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Must have working knowledge on various banking products.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Must have good analytical skills.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Good Oral and written communication skills.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Knowledge in basic computer software applications specifically Microsoft Office Application (Word, Excel, Powerpoint, Outlook, Access).</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px">Must be willing to travel to do field work.</li> </ul> Other Details: Rank: Junior Officer Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department Location: Ayala, Makati

CBS - FRAUD INVESTIGATION OFFICER (Makati, Philippines) @ MBTCHCM

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