About this role
<p>Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.<br> In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.<br> </p> <p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><a name="_Hlk44667498"></a><strong>Job </strong><strong>responsibilities and activities</strong></p> <p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Directly reporting to Store manager, the Client advisor has the following main responsibilities:</p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 19.3333px;text-align:justify;line-height:16.2pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><strong><span style="color:black">Client Engagement:</span></strong><span style="color:black"> Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 19.3333px;text-align:justify;line-height:16.2pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><strong><span style="color:black">Sales Excellence:</span></strong><span style="color:black"> Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 19.3333px;text-align:justify;line-height:16.2pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><strong><span style="color:black">Customer Loyalty:</span></strong><span style="color:black"> Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 19.3333px;text-align:justify;line-height:16.2pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><strong><span style="color:black">Product Knowledge:</span></strong><span style="color:black"> Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 19.3333px;text-align:justify;line-height:16.2pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><strong><span style="color:black">Visual Merchandising:</span></strong><span style="color:black"> Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 19.3333px;text-align:justify;line-height:16.2pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><strong><span style="color:black">Team Collaboration:</span></strong><span style="color:black"> Work collaboratively with team members to contribute to the store’s overall success and smooth operation.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 19.3333px;text-align:justify;line-height:16.2pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><strong><span style="color:black">Stock Management:</span></strong><span style="color:black"> Assist with inventory management tasks, ensuring products are properly stocked and presented.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 19.3333px;text-align:justify;line-height:16.2pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><strong><span style="color:black">Compliance and Standards:</span></strong><span style="color:black"> Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 50.2pt;text-align:justify;line-height:16.2pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Skills and experience</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">You can build long-term, successful relationships with all types of clients around the world.</li> <li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.</li> <li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">excellent communication.</li> <li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">You are proactive in driving commercial performance.</li> <li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">You are skilled at cross-selling across all product categories.</li> <li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">You are versatile, with a passion for challenges.</li> <li style="line-height:normal;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">English is Mandatory.</li> </ul>