About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Occupation Description</H2> </div><div><p>Assist in the facilities management operation & maintenance activities in the different projects by keeping an eye on the ground operations & ensuring delivering the desired quality levels in compliance with the signed contracts & agreements with the service providers.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Scope</H2> </div><div><ul> <li>Supervise and conduct daily walkthrough plans in coordination with service providers to stand on the daily operations and proper implementation of operation plans.</li> <li>Manage daily clients’ service requests and complaints to match the targeted CSAT score target for the department.</li> <li>Responsible for implementing preventative maintenance plans with O&M service providers.</li> <li>Provide guidance, direction, and assistance to technicians and labours working in related disciplines.</li> <li>Maintain technical communication between on-site technicians and the management.</li> <li>Perform daily tasks required to stand on operations updates.</li> <li>Participate in monthly assessments for service providers’ performance to stand on the quality of services provided and the number of pending tasks according to the set KPIs/SLA.</li> <li>Ensure all premises comply with current legislation and health & safety standards</li> <li>Manage daily operation works and enhancement projects implemented by the department.</li> <li>Follow guidelines with regard to the identification and reporting of health and safety hazards.</li> <li>Commitment to various operational hours and schedules.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education and Training</H2> </div><div><ul> <li>Bachelor’s degree in Engineering.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Most Common Work Experience Requested</H2> </div><div><ul> <li>4-6 years of experience in related field.</li> <li>Good presentation & time management skills</li> <li>Target Oriented, CAFM System, AutoCAD, MS Office Suite.</li> <li>English proficiency is a must.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Competencies</H2> </div><div><div>Analyzing & Interpreting</div><div>Interacting & Presenting</div><div>Organizing & Executing</div><div>Supporting & Co-operating</div></div></div></div>