About this role
Occupation Description The role of the Junior Alternations Engineer is to oversee the customers’ technical inquiries and complaints, raise them, to fulfill the customers’ satisfaction and process improvement according to the projects’ conditions and status. Job Scope - Handle customers’ Alterations requests by contacting customers, and follow-up on requests. - Study the requested modifications and coordinate the feedback with the concerned stakeholders, “internal and external.” - Review the cases’ status before refunding the insurance check from the CM team. - Respond to customers’ technical requirements, inquiries, and complaints in a timely manner and according to the agreed-upon policies. - Ensure all technical complaints are answered and illustrated to customers professionally and promptly. - Communicate the approved alterations to the community team for issuing work permissions. - Submit all cases’ status, feedback, and important correspondences on the SAP to ensure accurate documentation and referencing. - Address issues proactively to minimize disruptions and delays. - Conduct a regular site visits to review the status of the opened cases and performed work to ensure it matched the company’s regulations and issued approvals. Cont. Job Scope Education and Training - Bachelor’s degree in Architecture. - 1 to 3 years of experience. Most Common Work Experience Requested - Ms office. - Autocad is a must. - Communication Skills. Budget & Plans Policies , systems processes & procedures HSE & Risk Management Change Management Continuous Improvements People management Working Conditions Competencies Analyzing & Interpreting Interacting & Presenting Organizing & Executing Supporting & Co-operating