About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Role</H2> </div><div><p><span style="font-size:11.0pt"><span><span><span style="font-family:'Arial', sans-serif">The Call Center Executive</span></span></span></span><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif"> is responsible for managing all inbound and outbound calls in a timely and professional manner, following call centre “scripts” when handling different topics and identifying customers’ needs, clarify information, research every issue, and provide solutions. Also, he / she should suggest new ideas and follow up on the customers suggestions with their Team Leaders to maintain and enhance City Edge Developments’ image.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Accountabilities</H2> </div><div><p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">- Put customer needs first, be energetic, and provide first-call resolution (FCR) to all the customers.<br> - Act as the first point of contact to handle and resolve customer inquiries with accurate information.<br> - Evaluate customers' problems and provide logical lasting solutions.<br> - Identify and escalate issues appropriately and ensure a timely response.<br> - Work on CSAT outbound & CED APP tasks.<br> - Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.<br> - Ensure escalations are followed up within the specified timeline.<br> - Build customer loyalty by following up on customer calls, and going the extra mile for each customer to connect with them.<br> - Enhance the customer experience by providing sales information assistance, through applying up/cross-selling, sales techniques; generate customer interest in the services or products offered by the company.<br> - Follow schedule adherence as per business requirements.<br> - Work effectively within the team and contribute to a healthy team-oriented environment.<br> - Completes assigned tasks within given deadlines.<br> - Document all call information according to standard operating procedures.<br> - Perform any additional tasks as requested according to the company’s policies and procedures.</span></span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Necessary Experience</H2> </div><div><p>• 1 - 3 years of related experience. <br> • Previous experience in real estate is preferred</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education Requirements</H2> </div><div><p>Bachelors Degree</p> <ul id="178__section_lib"> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Strategy & Business Planning</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Budget & Plans</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Policies , systems processes & procedures</H2> </div><div><p> </p> <p> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">HSE & Risk Management</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Change Management</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Continuous Improvements</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">People management</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Working Conditions</H2> </div><div><p> </p> <ul id="174__section_lib"> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Competencies</H2> </div><div><div>Analyzing & Interpreting</div><div>Interacting & Presenting</div><div>Organizing & Executing</div><div>Supporting & Co-operating</div></div></div></div>