About this role
<p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Geologica">Basic Purpose and Objective of Job</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">The Sales Advisor is essential in delivering outstanding customer service and achieving sales objectives. This role requires a strong focus on customer engagement, product knowledge, and the ability to execute sales transactions effectively. Sales Advisor is also responsible for maintaining store aesthetics and supporting administrative duties to ensure operational excellence. This role significantly contributes to sales targets, brand’s commitment to quality and customer loyalty.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><u><span style="font-family:Calibri, sans-serif">Deliver Service Excellence</span></u></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Uphold and propagate to our service vision by maintaining a positive and professional demeanor at all times.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Address service challenges with a proactive approach, aiming to exceed customer expectation through exceptional service.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Adapt to a diverse service environment, ensuring inclusivity and respect in all interactions.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Provide after sales services.</span></li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm -5.4pt 8.0pt 0.0cm;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><u><span style="font-family:Calibri, sans-serif">Perform Sales, Trade-in and Loan Transactions</span></u></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Assess and negotiate the value of trade-in and sales, in according to company’s guidelines.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Clearly communicate policies related to sales and trade-in transactions to customers, ensuring transparency and trust.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Conduct sales of diverse merchandise, including gold, jewellery, branded watches, and leather goods.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Perform sales, trade-in and loan transactions effectively, including handling cash, credit, and other payment forms according to company policies.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Contribute to meeting or exceeding individual and team sales targets through proactive selling techniques.</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm -5.4pt 8.0pt 0.0cm;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><u><span style="font-family:Calibri, sans-serif">Stock Inventory and Visual Merchandise</span></u></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Maintain up-to-date knowledge of all products, including features, benefits, and availability.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Assist in maintaining store presentation and visual merchandising standards, ensuring products are attractively displayed.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Support inventory management tasks, such as stock checks and replenishment, to ensure product availability.</span></li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;margin-left:0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm -5.4pt 8.0pt 0.0cm;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><u><span style="font-family:Calibri, sans-serif">Administration</span></u></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Assist in stock handling, stock-taking, and documentation.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Assist with simple ordering and procurement for the store including stationery and pantry supplies.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Contact customers about expiring loan tickets.</span></li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm -5.4pt 8.0pt 0.0cm;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><u><span style="font-family:Calibri, sans-serif">Tools and Equipment Proficiency</span></u></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Operate all tools and equipment required for the job, ensuring accuracy and efficiency in sales and valuations.</span></li> </ul> <p style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 36.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><u><span style="font-family:Calibri, sans-serif">Training</span></u></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif">Attend comprehensive training programs, including obtaining tool and equipment certification, to refine skills and adhere to operational standards.</span></li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p>