About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><p>The Manager, Platform Engineering leads a mission‑critical team responsible for platform engineering, life cycle management, reliability, and Tier 3 operations excellence across StarHub’s enterprise service platforms. This role provides both technical leadership and operational oversight, ensuring that life cycle engineers and Tier 3 engineers collaborate effectively to deliver secure, stable, scalable, and high‑performing services to enterprise and government clients.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Accountabilities</b></H2> </div><div><ol> <li>Own the end‑to‑end architectural standards, design principles, and technology roadmap for all supported platforms.</li> <li>Ensure proactive lifecycle planning, structured upgrades, observability, performance management, and long‑term platform resilience.</li> <li>Oversee Tier 3 operations to ensure incidents are resolved quickly, problems are eliminated at the root, and changes are implemented reliably and securely.</li> <li>Plan upgrades, patches, improvements, and technology refreshes to keep platforms healthy and up‑to‑date.</li> <li>Ensure new platforms, features, or major changes are tested, well‑documented, monitored, and fully supportable before moving from pre-prod to live.</li> <li>Serve as the technical escalation point for cross‑team collaboration and vendor engagement, ensuring high engineering and service quality</li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ol> <li>Strengthen the skills of the life cycle engineers and Tier 3 engineers in troubleshooting, automation, documentation, and platform ownership</li> <li>Guide the team in resolving major incidents, identifying the true root cause, and implementing lasting improvements.</li> <li>Review and approve significant changes, ensuring they are well‑planned, low‑risk, and properly tested with clear back‑out plans.</li> <li>Ensure observability, capacity and performance management capabilities to act before issues arise.</li> <li>Confirm that documentation, runbooks, monitoring, support models, and acceptance criteria are in place before any major launch, upgrade or change.</li> <li>Ensure the team keeps system configurations, documentation, diagrams, and operational materials accurate and up to date.</li> <li>Identify recurring gaps in tools, processes, or designs and lead targeted improvements that boost reliability and efficiency.</li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><ol> <li>8-10 years in Systems Engineering, Architecture, or Operations roles in telecommunications or service provider environments.</li> <li>Proven leadership experience managing multi‑disciplinary technical teams.</li> <li>Strong hands-on technical foundation in Linux, Redhat, VoIP/SIP, TCP/IP, and in Web, SCB, and network security.</li> <li>Troubleshooting experience in VoIP call routing, call quality, and signalling issues, supported using diagnostic tools (e.g. SIPp, Wireshark).</li> <li>Experienced in incident management and stakeholder communication during outages and major incident management.</li> <li>Experience working with complex call flows and integrations using Cisco BroadWorks / WebEX is an advantage.</li> <li>Excellent communication, interpersonal, and decision‑making skills</li> </ol> <p>We regret that only shortlisted candidates will be notified.</p></div></div></div>