About this role
<p> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><span style=""><strong><span style="line-height:115%">About ST Engineering</span></strong></span></p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:115%"><strong><span style="line-height:115%">ST Engineering</span></strong><span style="line-height:115%"> is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.</span></p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:115%"><span style="line-height:115%">Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><span style=""><strong><span style="line-height:115%">About our Line of Business – Cloud & Data Centre Solutions</span></strong></span></p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:115%"><span style="line-height:115%">ST Engineering <strong>Cloud and Data Centre Solutions</strong> Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><span style=""><strong><span style="line-height:115%">Together, We Can Make A Significant Impact</span></strong></span></p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:115%"><span style="line-height:115%">We are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.</span></p> <p style="text-align:justify;margin:0.0in 0.0in 8.0pt;line-height:115%"><span style="line-height:115%">To be a successful Service Delivery Manager, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong><span style="line-height:115%"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><span style=""><strong><span style="line-height:115%">Be Part of Our Success</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Maintaining positive relationships with customers.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Identifying customer needs and overseeing service delivery within the business context.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Managing finances and budgets.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Determining ways to reduce costs without sacrificing customer satisfaction.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Assessing customer feedback and using your creativity to establish, improve, and refine services.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Remaining organized and meeting deadlines.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong><span style="line-height:115%"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><span style=""><strong><span style="line-height:115%">Qualities We Value</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Experience in customer service, leadership, and logistics may be advantageous.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Good computer skills and the ability to use business support software.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Strong customer service, project management, and quality control skills.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Good resource planning skills.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Excellent leadership and customer service skills.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Strong teamwork skills and attention to detail.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong><span style="line-height:115%"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><span style=""><strong><span style="line-height:115%">Our Commitment That Goes Beyond the Norm</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">An environment where you will be working on cutting-edge technologies and architectures.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Meaningful work and projects that make a difference in people’s lives.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">A fun, passionate and collaborative workplace.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><span style="line-height:115%">Competitive remuneration and comprehensive benefits.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"> </p>