About this role
<div> <div> <p><span style=""><strong><span style="">About ST Engineering</span></strong></span><br><span style="">ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.</span><br><span style="">Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.</span></p> <p style="margin:0.0cm;text-align:justify;line-height:107%"><span style=""><strong><span style="line-height:107%">About our Line of Business – eServ </span></strong></span></p> <p style="margin:0.0cm;text-align:justify;line-height:107%"><span style=""><strong><span style="line-height:107%"> </span></strong></span></p> <p style="margin:0.0cm;text-align:justify;line-height:107%"><span style="line-height:107%">Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth. </span><span style=""><strong><span style="">Together, We Can Make A Significant Impact</span></strong></span><br><span style="">As part of our team, you will oversee various welfare services projects, manage stakeholders, and ensure operational goals are met. Your responsibilities include process improvement, team leadership, and reporting. You will undertake a supervisory role and be expected to manage a team of executives.</span></p> <p><span style=""><strong><span style="">Be Part of Our Success </span></strong></span></p> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Manage admin & welfare programmes, contractors/partners, customers and other stakeholders. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Collaborate with contractors/partners to ensure admin & welfare programmes meet SLAs/KPIs. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Conduct regular reviews of work processes to improve team efficiency and productivity. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Answer all enquiries related to admin & welfare programmes. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Manage procurement (purchase requests/orders) and monitor payment status </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Investigate and resolve customer feedback and complaints. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Prepare regular reports on programme performance. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Perform any other duties as requested for the management of admin & welfare programmes. </span></p> </li> </ul> </div> <div> <p><span style=""><span style=""><strong>Qualities We Value</strong></span> </span></p> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Degree holder in any discipline </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">IT proficiency, especially with MS Office (advanced Excel skills including Pivot Tables and VLOOKUP) </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Strong customer service orientation with excellent interpersonal and communication skills (oral/written) </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Pleasant and positive working attitude </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Proactive and self-motivated team player </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Ability to work independently in a dynamic environment </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Meticulous attention to detail </span></p> </li> </ul> </div> <div> <ul style="list-style-type:square"> <li style=""> <p><span style="">Ability to work under pressure and meet deadlines</span></p> </li> </ul> <p style="text-align:justify;margin:0.0cm 0.0cm 8.0pt;line-height:107%"><span style=""><strong><span style="line-height:107%">Our Commitment That Goes Beyond the Norm</span></strong></span></p> <ul style="list-style-type:square;margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%"><span style="line-height:107%">An environment where you will be working on cutting-edge technologies and architectures.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%"><span style="line-height:107%">Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. </span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%"><span style="line-height:107%">Meaningful work and projects that make a difference in people’s lives.</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%"><span style="line-height:107%">A fun, passionate and collaborative workplace.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:107%"><span style="line-height:107%">Competitive remuneration and comprehensive benefits.</span></li> </ul> </div> </div>