About this role
<p><strong><img src="https://performancemanager4.successfactors.com/logo/Purolator_Logo_11.09.gif"></strong></p> <p> </p> <h4><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><span style="color:#2f5496"><em style="font-style:italic"><span style="font-size:12.0pt"><span style="color:#001996"><span style="font-style:normal">It’s not a package. It’s a promise®.</span></span></span></em></span></span></span></h4> <p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? <strong>The journey starts with you</strong>. The places we go, the elements we brave, the promises we deliver – <strong>it’s all possible because of our people.</strong> So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, <strong>we go there</strong> for you.</span></span></p> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px"><strong><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Shift: Sunday: 9:00am to 5:00pm , Friday: 8:00am to 4:00pm (15 hours/week)</span></span></strong></p> <p style="margin-bottom:11.0px"><strong><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Pay Rate: $21.56/hour</span></span></strong></p> <p style="margin-bottom:11.0px"><strong><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Location: 62 Vulcan Street, Etobicoke, ON</span></span></strong></p> <p> </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Description</H2> </div><div><p>The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Responsibilities</H2> </div><div><ul> <li>Prep outbound freight</li> <li>Data entry of inbound return shipments</li> <li>Preparation of manifest</li> <li>Check-in Check-out procedure</li> <li>Returns process and Beacon Entry</li> <li>Liason with US and Canada customs</li> <li>Contact customers or colleagues to obtain and enter package information or resolve delivery issues </li> <li>Scan, sort, and reorganize undelivered freight and process freight damages</li> <li>Prepare packages for redelivery (tracking data, labels, repackaging, etc.)</li> <li>Inspect damaged packages</li> <li>Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs</li> <li>Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager<br> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H3 style="font-size:1.0em;margin:0.0px">Experience</H3> </div><div><ul> <li>3 months experience in customer service</li> <li>Ability to effectively communicate both written and verbally</li> <li>Knowledge of all operational procedures product and services</li> <li>Must exhibit strong customer service skills</li> <li>Ability to lift 70lbs</li> <li>Team player</li> <li>PC literate with data entry skills</li> <li>Excellent organizational skills and ability to prioritize work and meet deadlines</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H5 style="font-size:1.0em;margin:0.0px">Skills</H5> </div><div><div>Operations Management</div><div>Operations Planning</div><div>Operations Procedures</div><div>Shipping and Receiving Operations</div></div></div></div><p><strong>Language Requirement: </strong>Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.</p> <p><strong>POSTING DETAILS<br>Location: 370 - International <br>Working Conditions: Warehouse Environment; Office Environment</strong></p> <p><strong>Posting Number: </strong> 69150 </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Purolator is an equal opportunity employer committed to diversity and inclusion<strong>.</strong> We welcome all qualified applicants and provide accommodations during the recruitment process upon request.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. </span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:11.0pt;line-height:115%">Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact </span><a href="mailto:[email protected]"><strong><span style="font-size:11.0pt;line-height:115%">[email protected]</span></strong></a><span style="font-size:11.0pt;line-height:115%">. To apply, visit our Careers Page. </span></span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:11.0pt;line-height:115%">Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at </span><a href="http://www.purolator.com"><strong><span style="font-size:11.0pt;line-height:115%">www.purolator.com</span></strong></a><span style="font-size:11.0pt;line-height:115%">. </span></span></p>