About this role
<p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Requisition Number: 75546</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>The company built on breakthroughs. <br>Join us. </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong> </strong> </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Come break through with us. </span></p> <p><br><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.</span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Responsibilities</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Assist customers: Can work <strong>flexible hours (6 am–3 pm or 7 am–4 pm shift)</strong> <strong>to support customers in Asia</strong>. Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Communicate product failures to engineering and product development teams via SAP</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Liaise with internal teams to ensure timely notification, action, and resolution of client issues</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experiences/Education - Required</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Fluent English</strong> language skills, other European languages are beneficial</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Chinese and/or Vietnamese language skills</strong></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">You are a born ‘detective’ and love paying attention to details</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Excellent verbal and written communication skills to effectively interact with customers</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">You are a self-starter who takes initiative and thrives in a fast-paced environment</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Confident utilizing search engines to get a task done</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Experience with MS Office</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Technology enthusiast</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Familiarity with Service Cloud and SAP is a plus</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong ability to learn and work independently or collaboratively with minimal supervision</span></li> </ul></div></div></div><div> <div> <div> <p> </p> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>A job that shapes a life. </strong></span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"><strong>Corning offers you the total package. </strong></span></p> </div> <div> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Your well-being is our top priority. Our Compensation & Benefits package supports your health and well-being, your financial goals, and your career—from day one. </span></p> <ul> <li><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Company-wide bonuses and long-term incentive programs are linked to key business results, ensuring you're rewarded when the company succeeds. When Corning wins, we all win.<br></span></li> <li><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Our health and well-being benefits include company-funded retirement plan, paid leave, and an Employee Assistance Program (EAP) to support you and your family.</span></li> <li><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Getting paid for our work is important, but feeling valued and recognized motivates us even more. That's why Corning offers a recognition program to celebrate achievements and recognize colleagues who deliver exceptional performance.</span></li> </ul> <div> <div> <div> <div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:14.0pt">Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at <a href="mailto:[email protected]?subject=Corning%20Accommodations">[email protected]</a>.</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div>