About this role
ABOUT THE ROLE
We're looking for a Customer Success Manager to join our Customer Experience team at Pleo. In this role, you'll help own a portfolio of customers to drive adoption and deliver measurable outcomes and be part of the Customer Success Management team as we scale our proactive relationship management and data-driven interventions. If you're excited about optimising customer journeys and solving complex process pain points and are passionate about fintech and customer excellence, then this is the opportunity for you!
WHO YOU'LL BE WORKING WITH AND REPORTING TO
You'll report to our Manager of Customer Success Southern EU and work closely with teams in Product, Support and Implementation. Our team is highly collaborative and dedicated to securing renewals and preventing churn through strategic coordination.
WHAT YOU'LL BE DOING
As a Customer Success Manager, you will:
- Drive adoption, leading targeted enablement and one to many programmes to ensure customers are g...